United Airlines CEO has finally apologized

(United Airlines CEO Oscar Munoz.YouTube/United)

United Airlines CEO Oscar Munoz on Tuesday released another statement regarding the violent removal of a fare-paying passenger from one of his airline's flights over the weekend.

After two poorly received releases on Monday, Munoz has finally apologized to the customer, who has been identified as Dr. David Dao.

"Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard," Munoz said. "I want you to know that we take full responsibility and we will work to make it right."

The tone of Munoz's latest statement is a departure from his first, which apologized only for having to "re-accommodate" certain passengers. In a later letter, he reaffirmed his support for his employees.

Tuesday's statement eschews corporate and legal jargon in favor of more conciliatory language.

Public fury about the behavior of United and the aviation officials has reached a fever pitch over the past two days, with many vowing to boycott the airline.

The statement reads:

The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.

I want you to know that we take full responsibility and we will work to make it right.

It's never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what's broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We'll communicate the results of our review by April 30th.

I promise you we will do better.

Sincerely,

Oscar

NOW WATCH: Here's what airlines legally owe you if you're bumped off a flight

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